Solutions

Pay by Link

Fast, Fraud-Resistant Payments

Pay by Link makes it easy to collect secure Tessitura order payments by email or SMS. Whether it’s tickets, donations, group tours, memberships, or balances, send a link, and your patron pays for the order or reservation in just a few clicks. It’s fast, mobile-friendly, and fully integrated with Tessitura.

Why Pay by Link

Reduce fraud and chargebacks

Links are secure, time-limited, and protected by 3DSecure, with unique URLs tied to each order so nothing can be reused or intercepted.

No More Phone Calls or Invoice Chasing

Your team spends less time chasing payments and more time driving revenue. Customers can pay faster too.

Automated Reminders

Configurable reminders fire automatically before the event date, reducing unpaid balances without any manual follow-up.

Real-time CRM Integration

Payments update instantly in Tessitura. No manual reconciliation, no data entry, no gaps in your records.

Branded, Mobile-Friendly Checkout

Customers can pay anywhere, on any device, with no logins required. Payment links carry your organization's logo and colours for a consistent user experience.

Track Every Payment

An analytics dashboard, paid-orders report, and order activity timeline mean your team always knows exactly where things stand.

Easy to Manage

Need to resend a link or update a customer's contact details? No problem. The reservation stays on hold for until the link expires, giving everyone time to sort it out without losing the booking.

Use it For

Outstanding balances or partial payments for group bookings and special events Donations pledged but not yet collected Membership sign-ups, renewals, and add-ons Ticket purchases

“Pay by Link has already proven valuable for ticketing and group sales, and we continue to find more creative ways to use it. It gives customers an easy, convenient way to complete payment by entering their card information directly into a secure payment page, while also giving our team a more secure way to collect payment. For us, it really offers the best of both worlds: a better experience for customers and stronger payment security for our organization.”

David Yaney , Director, Ticketing Operations

The Smith Center

How It Works

Create the order in Tessitura

Tickets, donations, memberships, or products.

Send the link by email or SMS

Choose delivery method per link, with branded email templates using your logo and colors. Include optional expiration times or payment notes.

Patron pays online

Fast, secure checkout with 3DS protection, supporting Tessitura Merchant Services and Windcave. Full or partial payments accepted.

Get instant confirmation

The patron gets a receipt on screen and by email. Tessitura updates automatically.

Reminder fires

If the order is unpaid, an automated reminder is sent ahead of the event date.